Faster cycle times,
without adding adjusters.
When a claim hits, how much of your team's day goes to re-typing loss details from PDFs and routing files before an adjuster even touches it? We build AI agents that run FNOL intake and triage end-to-end — tuned to your forms, your lines and your authority levels.
The expensive resource never touches the front of the funnel.
Claims handling is your largest workflow, and adjuster judgment is the scarce resource in it. Yet most of the FNOL-to-first-touch window is consumed by work that requires none of it: keying loss details out of PDFs and ACORD forms, chasing incomplete notices for days, hand-sorting files by severity and line of business — while the time-to-first-contact and cycle-time clocks run the whole time.
Our agents take that mechanical front of the funnel off your floor. Completeness is checked at intake, the gap-chase fires itself, routing runs on a rule set you own and can audit — and the coverage read, the reserve call and the genuinely ambiguous claim stay with your adjusters. Faster cycle times and higher straight-through processing, without adding headcount. The equivalent work on the provider side of healthcare is healthcare denial management.
From FNOL to the adjuster's desk — keyed, checked, routed.
FNOL intake & extraction
An agent reads the ACORD form, PDF or emailed FNOL and writes loss details straight into your claims system — no re-keying, source document attached.
Completeness gap-chase
Incomplete notices are caught at intake, not days later. The follow-up fires itself and closes same-day — the clock never idles on a missing field.
Severity & LOB routing
A triage agent infers severity and line of business and routes on rules you own and can audit. Priority follows the claim, not the queue order.
Adjudication assist & fraud screen
Once intake runs clean and measured: adjudication support and fraud screening on the same pipeline — with your adjusters making every call that matters.
Agents key, validate and route. Your adjusters decide.
Automation here doesn't mean handing over the coverage call. It means moving the keystrokes and the sorting off your floor so judgment lands where it's worth the most.
Human-in-the-loop by design
Low-confidence extractions and edge documents route to a review queue — your staff confirm the calls worth confirming.
Powered by: Document Intelligence C02Routing on rules you own
Severity and LOB assignment run on a rule set you control and can audit — not a vendor's black box.
Powered by: Automation & AI Agents C03Phone intake, measured
Phone and document FNOL land in one measured pipeline instead of a separate, unmeasured track.
Powered by: Conversational AI C04We name what stays manual
The coverage read, the reserve call and the ambiguous claim stay with your adjusters. We'll tell you where automation won't pay off.
Powered by: Governance & AssuranceBuilt to your forms and LOBs, hardened for production.
A packaged "intake tool" is trained on someone else's forms and someone else's routing. It demos well, then mis-keys your ACORD variants. We build around your actual intake — and production reliability is the craft: the agent holds up across real document volume and messy edge cases, where most pilots quietly fall over.
See how we deliver →See where your claims flow leaks hours.
A short, no-pitch teardown: the five places a claim loses time before an adjuster sees it, and which of them AI actually closes. Then, if it's worth a conversation, a 20-minute look at your intake flow.
Underwriting the bottleneck instead? Submission intake & clearance →