Self-service voice & chat, agent knowledge assist, network & churn-risk anomaly detection, retention personalisation.
Telecom is the canonical conversational AI use case — high volume, repetitive intents, and a customer base that hates the IVR.
We replace the IVR with multilingual self-service, give agents an assistant grounded in your real plans and policies, surface outage and churn-risk anomalies in real time, and personalise offers and retention in the channels customers already use.
Plans, recharge, complaints and changes — handled in the language and channel the customer chose.
Live answers grounded in your real plan rules and policies — for the times a human is on the call.
Outage detection, churn-risk anomaly and quality-of-service flags — across the same data layer.
Right offer, right cohort, right channel — generated, ranked and gated by governance.
Four capabilities packaged for telecom delivery.
Self-service voice and chat.
Use case: Plan-change agent C02Agent knowledge assist and churn forecast.
Use case: Agent assist C03Network and churn anomaly detection.
Use case: Outage early warning C04Offer personalisation and retention.
Use case: Retention voice/SMSDiscovery to scale, with a working pilot in weeks — not quarters.
See how we deliver →A 6-week pilot — one intent, one cohort, one metric.
